Practical help, clearly.
Awakened Leads LLC provides support for AWARE, Premium, app, app-category, and browser boundaries, reminders, and optional tones.
Contact
Email support: awakenedleads369@gmail.com
Include your device model, iOS version, AWARE version and build, the screen and steps involved, whether the phone was locked or backgrounded, and screenshots when useful.
Do not send passwords, full payment-card details, Apple ID credentials, or intimate, medical, or other highly sensitive personal information.
Subscriptions and Restore Purchases
Apple manages AWARE Premium billing. Manage or cancel in iOS Settings > Apple ID > Subscriptions > AWARE. Deleting AWARE does not cancel a subscription.
If Premium is missing after a prior purchase, open AWARE Premium and use Restore Purchases. Restore Purchases does not charge you again. Apple handles billing and refund decisions.
Boundaries
AWARE uses Apple's Screen Time / FamilyControls permission path where available. Confirm Screen Time permission and the apps, app categories, or browsers Apple exposes and you selected. Apple may exclude protected system apps or other items unavailable to third-party Screen Time apps.
For boundary issues, include whether the boundary uses Always, Session, or Night; when it should start and end; and whether the phone was locked, backgrounded, or force-closed.
Reminders and Tones
If reminders do not arrive, check AWARE notification permission in iOS Settings.
If a tone stops, include the tone name, focus-session length, whether the phone was locked or in the background, and any connected headphones or speakers.
Safety and urgent help
AWARE support is not an emergency, crisis, medical, or mental-health service and is not monitored continuously. If you or someone else may be in immediate danger, contact local emergency services. In the United States and its territories, call or text 988 for the Suicide & Crisis Lifeline.